Privacy Policy

1. Who We Are

Luna AI Consulting Ltd ("we", "us", "our") is a company registered in England and Wales. Our registered office is at 128 City Road, London, EC1V 2NX. We can be contacted at lunaconsulting.ai@gmail.com.

We are the data controller for personal information collected through this website and in the course of providing our consulting services.

2. What Information We Collect

We may collect and process the following personal data:

• Contact information — name, email address, phone number, company name — when you submit an enquiry or book a call via our Calendly link.
• Communication data — the content of emails or messages you send us.
• Usage data — basic analytics about how visitors interact with our website (pages visited, time on site). We do not use cookies beyond what is technically necessary.

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and arrange consultations
• Deliver and manage our consulting services
• Send relevant follow-up communications related to your enquiry
• Comply with our legal obligations

We will never sell your personal data to third parties or use it for unrelated marketing purposes without your explicit consent.

4. Legal Basis for Processing

Under the UK GDPR, we process your data on the following legal bases:

• Legitimate interests — responding to business enquiries and conducting our consulting services.
• Contractual necessity — where processing is required to fulfil a consulting engagement.
• Legal obligation — where we are required to retain records by law.

5. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Enquiry data is typically retained for 12 months. Client engagement data is retained for 6 years in line with UK tax and accounting requirements.

6. Third-Party Services

We use the following third-party tools that may process your data:

• Calendly — for booking discovery calls. Subject to Calendly's own privacy policy.
• Gmail (Google Workspace) — for email communications. Subject to Google's privacy policy.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Request erasure of your data ("right to be forgotten")
• Object to or restrict processing
• Data portability
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at lunaconsulting.ai@gmail.com.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.